Hey there fashion-forward families! At Molo Store, we’re all about making your shopping experience as fabulous as our clothes. Below you’ll find answers to all your burning questions about our products, delivery, payments and more. Still got queries? Our real-life (yes, actual humans!) customer service team is always ready to help at [email protected].
👗 About Our Products
Q: What types of clothing does Molo Store specialise in?
A: We’re your go-to for designer-inspired teen fashion! Our collections include:
- Activewear for sporty styles
- Dresses from casual to party-ready
- Nightwear & Underwear
- Trendy Shoes
- Skirts, Tops and Trousers/Shorts
Q: What age group are your clothes designed for?
A: Our fashion-forward collections are perfect for style-savvy teens who want to rock designer-inspired looks without the designer price tag!
🚚 Delivery & Shipping
Q: How long will my order take to arrive?
A: We’ve got two super-speedy options:
- Standard Shipping (£12.95): Delivered via DHL/FedEx in 10-15 days after dispatch (which takes 1-2 days)
- Free Shipping: On orders over £50, delivered via EMS in 15-25 days after dispatch
Q: Do you ship worldwide?
A: Absolutely! From Newry to Tokyo, we ship globally (except some super remote areas – sorry penguin friends!). All international customs fees are calculated at checkout so no nasty surprises!
Q: Can I track my order?
A: You bet! We provide real tracking so you can follow your fashion’s journey from our warehouse to your wardrobe. Tracking details are sent straight to your email.
💳 Payments & Accounts
Q: What payment methods do you accept?
A: We accept all major cards: Visa, MasterCard, JCB, and we’re also PayPal friendly for extra convenience!
Q: Is my payment information secure?
A: Totally! We use industry-standard encryption to keep your details safer than a velvet dress in a garment bag.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer 15 days to return items from your delivery date (as long as they’re unworn with tags attached). Changed your mind? No problem – fashion moods change faster than trends!
Q: How do I process a return?
A: Simply email our friendly customer team at [email protected] with your order details and they’ll guide you through our easy-peasy return process.
Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer, but we’ll make the process as smooth as our designer-inspired velour!
❓ Still Have Questions?
Our human-powered (no robots here!) customer service team is ready to assist with anything from sizing advice to tracking queries. Drop us a line at [email protected] and we’ll get back to you faster than you can say “fashionista!”
Remember – at Molo Store, we believe great style shouldn’t have to wait!
Little styles, big savings – delivered right to your door! ✨