Hey there fashion lover! We get it – sometimes that perfect piece doesn’t fit quite right or match your vision (though we swear our Kenzo-inspired pinafores look even better in person!). That’s why we’ve made returns as smooth as our tulle skirts.

TL;DR: 15 days to return, free exchanges, refunds processed faster than you can say “next season’s collection!” Just keep tags attached and items unworn – we’re picky like that.

Our Return Promise

At Molo Store, we believe returns should be:

  • Simple: No hoops to jump through (unless they’re part of your outfit!)
  • Transparent: Clear timelines – no fashionably late refunds
  • Fair: We cover exchange shipping because we’re nice like that

The Nitty-Gritty Details

Return Window: 15 days from delivery date (because even we can’t decide on outfits sometimes)

Condition Requirements:

  • Original tags attached (they’re like the receipt’s stylish cousin)
  • Unworn, unwashed, and undamaged (we’ll know if you wore it to that fabulous party!)
  • Original packaging (keep it as pristine as our security standards)

Non-Returnable Items

Some things are forever (or at least non-returnable):

  • Underwear & Nightwear: For obvious hygiene reasons (we don’t make the rules!)
  • Final Sale Items: Marked clearly – these are the fashion equivalent of “no take-backsies”

How to Return in 3 Easy Steps

  1. Email Us: Contact [email protected] within 15 days with:
    • Your order number
    • Item(s) you’re returning
    • Reason for return
  2. Pack It Up: Use the original packaging (or something equally protective – no grocery bags please!)
  3. Ship It Back: Send to our Newry address (we’ll provide the exact details via email)

Return Shipping Options

Standard Returns: You cover return shipping (we recommend tracking – lost packages are sadder than last season’s trends)

Exchanges: We’ll cover the shipping cost for your new item (our treat!)

Refund Timeline & Methods

Processing Time: 3-5 business days after we receive your return (faster than our fastest shipping!)

Refund Method: Goes back to your original payment:

  • Credit cards: 3-10 business days depending on your bank
  • PayPal: Usually within 24 hours

Note: Shipping costs are non-refundable (except for defective items)

Exchange Process

Want a different size or color? We’ll rush your exchange faster than you can say “free shipping over £50!” Just:

  1. Follow the standard return process
  2. Specify your exchange preference in your email
  3. We’ll ship your new item as soon as we process the return

Return Request Template

Copy-paste this into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Hi Molo Store team, I’d like to return part/all of my order #[Your Order Number] placed on [Order Date]. Items to return: – [Item Name] in [Size/Color], Quantity: [X] – [Item Name] in [Size/Color], Quantity: [X] Reason for return: [Fit/Quality/Other – please specify] I would like to: ☐ Receive a refund ☐ Exchange for [Item Name] in [Size/Color] Let me know next steps! Best, [Your Full Name] [Your Contact Number] (optional)

Still Have Questions?

Email our (real human!) team at [email protected] – we respond faster than fast fashion changes!

Last updated: [Insert Date]